Returns Policy
To return a product please first read the following terms and conditions, then contact us for a returns number.
Note for all returns: Items should be returned in their original packaging complete with all accessories and documentation.
- Items Damaged in Transit
- If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Once received back into our warehouse, we'll ussue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
- Items Faulty on Arrival
- If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
- Items Faulty in Warranty Period
- If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. Please liase with us so we can contact the manufacturer on your behalf to arrange a repair/replacement.
- Open-Box Items (Used)
- Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
- If you change your mind
- Consumers: If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Viper IT, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations.
- Businesses: The Distance Selling Regulations (DSR) do not apply to business customers..
In addition to this policy you should also refer to our general Terms and Conditions of Sale.
LCD screen pixel faults - ISO 13406-2 standard
All LCD displays sold by Viper IT, adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13402-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms and conditions of warranty. The below is relevant to Class II LCD panels.
The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
| Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable Defects |
|---|---|---|---|
| 1024 x 768 | 786,432 | 0.8 | 2 |
| 1280 x 1024 | 1,310,720 | 1.3 | 3 |
| 1600 x 1200 | 1,920,200 | 1.9 | 4 |
| 2048 x 1536 | 3,145,728 | 3.1 | 6 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
| Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable Defects |
|---|---|---|---|
| 1024 x 768 | 786,432 | 0.8 | 4 |
| 1280 x 1024 | 1,310,720 | 1.3 | 7 |
| 1600 x 1200 | 1,920,200 | 1.9 | 10 |
| 2048 x 1536 | 3,145,728 | 3.1 | 16 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
| Native Resolution | No. of Pixels | No. of Million Pixels | Acceptable Defects |
|---|---|---|---|
| 1024 x 768 | 786,432 | 0.8 | 2 |
| 1280 x 1024 | 1,310,720 | 1.3 | 3 |
| 1600 x 1200 | 1,920,200 | 1.9 | 4 |
| 2048 x 1536 | 3,145,728 | 3.1 | 6 |
Recent case study summary
Web development increases enquiries
I would like to thank the team at Viper web design for all their meticulous help in the design and launch of our new interactive company web site which has already resulted in greatly increased enquiries.
Ralph Tingley, Director
Tingleys Estate Agents
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